Ipoh Parade posted their reply regarding on this incident on their Facebook page:
Dear Jason Ooi,Ipoh Parade takes the safety of its shoppers very seriously, and all of its personnel are always ready…
It seems there are contrast in testimony received from their security department compared to the one made in Police Station. We hope both parties could get things cleared up and we’ll keep you posted on the updates.
Around 6:30pm on August 5 a 14 years old student reported that he and his friend was walking around KBOX Karaoke Level 3, Ipoh Parade. When suddenly they were approached by a group people who pretended to be friends, then they were dragged to the emergency exit, then the unknown group beaten them and took their handphone, powerbank, branded pouch and cash.
The original post at: https://www.facebook.com/jasonshizhengooi/posts/1735541339806544